Frequently Asked Questions

Yes. MIYAW Fashion sells retail to U.S. customers through miyawfashion.com and also works with boutiques, spas, resorts and independent retailers through wholesale. For U.S. retail orders, MIYAW covers shipping and applicable import duties. For wholesale orders, shipping and applicable customs or import charges are paid by the buyer.

Custom or personalized wholesale requests may be possible depending on the product, quantity and design. Please submit our wholesale application or contact us. Feasibility, pricing and timing are confirmed before the order is finalized.

Minimum order quantities vary by category and design. For one-size kimono robes, the typical minimum is 5 pieces per pattern. Exact minimums, available styles and pricing are confirmed after your wholesale application is reviewed.

Transit time depends on the destination and order. When UPS Express is used, delivery is typically around 2–4 business days after tracking is issued; processing time is separate. Wholesale shipping and applicable customs or import charges are paid by the buyer.

Processing time depends on the product, quantity and whether customization is required. We confirm the expected production or processing timeline with your quote or order details before payment.

The United States is our primary retail market, but we can consider non-U.S. retail and wholesale requests case by case. For orders outside the U.S., shipping and applicable customs or import charges are paid by the buyer. Please contact us for assistance.

Retail returns are subject to our current Refund Policy and its eligibility requirements. Wholesale returns and order issues are handled according to our Wholesale Terms & Conditions and the confirmed order details.

Retail checkout accepts the payment methods displayed at checkout, which may include major credit or debit cards and accelerated options such as Shop Pay, PayPal and Google Pay. Wholesale payment instructions are confirmed with the approved quote or invoice.