Refund policy

Last updated: August 17, 2026

Return & Refund Policy

We want you to be happy with your MIYAW Fashion purchase. This policy explains the return, exchange, refund, and order issue process for retail purchases made through miyawfashion.com.

Wholesale purchases are subject to our separate Wholesale Terms & Conditions and any applicable quotation, invoice, or written agreement.

1. 14-Day Return Window

We accept eligible retail returns requested within 14 days after your order is delivered.

To be eligible for a return, the item must be in the same condition in which it was received, unworn, unused, unwashed, with any original tags attached, and returned with its original packaging where applicable.

Items that show signs of wear, washing, alteration, damage caused after delivery, fragrance, stains, or other conditions that prevent the product from being resold may not qualify for a full refund.

2. How to Request a Return

Before sending a return, please contact us at contact@miyawfashion.com and include your order number and the item you would like to return.

Please do not send a return without first contacting us. This allows us to identify your order and assist with the return process.

3. Return Address

Approved U.S. retail returns should be sent to our Florida return location:

Pure & Chic, LLC / MIYAW Fashion
3607 NE 5th Avenue, Suite 1907
Oakland Park, FL 33334
United States

Please contact us before shipping your return so that we can confirm the return details.

4. Return Shipping Costs

For standard returns based on preference, fit, or change of mind, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed.

If the return is required because we sent an incorrect item or because an item arrived damaged or defective, please contact us before returning it. We will review the situation and provide appropriate return instructions.

5. Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at contact@miyawfashion.com.

Please include your order number, a description of the issue, and photographs when appropriate so that we can evaluate the problem and provide the appropriate resolution.

6. Handcrafted Product Variations

Many MIYAW Fashion products are handcrafted, block printed, or produced in small batches.

Minor differences in print placement, pattern alignment, color tone, texture, stitching, or measurements can occur between individual pieces. These natural variations are part of the handcrafted character of the product and are not necessarily considered defects.

If you believe the variation is outside the normal characteristics of a handmade product, please contact us and we will review it.

7. Non-Returnable Items

Certain products cannot be returned, including:

Custom or personalized products;
Gift cards;
Items clearly identified as final sale at the time of purchase; and
Items that have been worn, washed, altered, used, or damaged after delivery.

If you are unsure whether your item is eligible for return, contact us before sending it back.

8. Exchanges

The fastest way to receive a different item is generally to return the eligible item you currently have and place a new order for the replacement item.

If you need assistance with an exchange, please contact us before returning the original product.

9. Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method, generally within 5 business days after the return has been inspected and approved.

Your bank, credit card issuer, or payment provider may require additional time to process and post the refund to your account after we issue it.

If an approved refund has not appeared after a reasonable processing period, please contact us at contact@miyawfashion.com.

10. Original Shipping and Import Charges

For standard U.S. retail purchases, MIYAW Fashion covers outbound shipping and applicable customs/import duties under our Shipping Policy.

Customers remain responsible for the cost of sending an ordinary preference-based return back to us unless the return is related to an approved damaged, defective, or incorrect-item claim.

11. Order Cancellations

Orders may begin processing shortly after they are placed, so cancellation cannot be guaranteed.

If you need to request a cancellation, contact us as soon as possible at contact@miyawfashion.com.

If fulfillment has not yet progressed too far, we will make reasonable efforts to accommodate the request. Once an order has been dispatched, it must follow the applicable return process after delivery.

12. Wholesale Returns and Claims

This retail Return & Refund Policy does not establish return rights for wholesale purchases.

Wholesale damages, shortages, incorrect items, returns, and other order claims are handled according to our Wholesale Terms & Conditions and any applicable quotation, invoice, or written agreement.