Shipping policy

Last updated: August 25, 2026

Shipping Policy

This Shipping Policy explains how MIYAW Fashion handles order processing, shipping, delivery, tracking, and customs/import charges for retail and wholesale orders.

MIYAW Fashion is operated by Pure & Chic, LLC. Orders may be fulfilled from our available inventory in the United States or Turkey, depending on product availability and order requirements.

1. U.S. Retail Orders

For retail orders shipped to customers in the United States, MIYAW Fashion covers the outbound shipping cost and applicable customs/import duties associated with the shipment.

Customers placing regular retail orders through miyawfashion.com will not be asked to separately pay the shipping or applicable import duty for delivery to a U.S. address, unless a different arrangement is clearly disclosed and agreed before purchase.

2. Retail Order Processing Time

Retail orders are prepared and dispatched within 6–7 business days after the order is successfully placed and payment is confirmed.

Processing time is separate from delivery time. During the processing period, we prepare, inspect, pack, and arrange shipment of your order.

Business days do not include weekends or applicable public holidays.

3. U.S. Retail Delivery Time

Once your order has been dispatched and your tracking number has been provided, delivery to a U.S. address typically takes 2–4 business days.

Orders fulfilled from Turkey are typically shipped to the United States using UPS Express. Orders fulfilled from inventory located in the United States may be shipped using an appropriate tracked domestic carrier.

Delivery times are estimates and are not guaranteed. Carrier delays, severe weather, transportation disruptions, customs processing, government actions, or other circumstances outside our reasonable control may occasionally affect delivery times.

4. Order Tracking

Once your order has been shipped, tracking information will be sent to the email address associated with your order.

Please allow a short period for the tracking information to become active in the carrier's system after the tracking number is issued.

If your tracking information does not update within a reasonable period, please contact us at contact@miyawfashion.com.

5. U.S. Retail Customs and Import Duties

For U.S. retail orders, MIYAW Fashion covers applicable customs/import duties associated with shipments fulfilled from Turkey.

This means U.S. retail customers are not expected to separately pay the applicable import duty for their MIYAW Fashion retail order under our standard shipping arrangement.

If a carrier contacts you requesting an unexpected customs or import payment for a U.S. retail order, please contact us before making the payment so we can review the shipment.

6. Wholesale Order Processing Time

Wholesale orders are prepared and dispatched within 10 business days after the order details, quantities, pricing, shipping arrangements, and payment have been finalized.

For custom, personalized, unusually large, or special-production wholesale orders, a different production or processing timeline may apply. If so, the expected timeline will be communicated before the wholesale order is finalized.

7. Wholesale Shipping Charges

Shipping costs for wholesale orders are the responsibility of the wholesale buyer.

Shipping charges are calculated according to factors including order quantity, package size and weight, fulfillment location, destination, and available carrier rates.

The applicable shipping cost will be communicated to the buyer before the wholesale order is finalized.

8. U.S. Wholesale Customs and Import Charges

For wholesale orders shipped to the United States, applicable customs duties, tariffs, import charges, and related fees are the responsibility of the wholesale buyer.

When available, MIYAW Fashion can calculate the estimated customs/import fee in advance and include that amount with the wholesale order invoice.

If the customs fee is collected from the buyer in advance, MIYAW Fashion may pay the applicable customs charge on the buyer's behalf as part of the shipment process.

This option may help the buyer avoid higher carrier-collected import charges that can sometimes apply when customs fees are collected directly from the recipient at or around the time of delivery.

Customs calculations are based on the information and rates available at the time the shipment is prepared. If a government authority or carrier assesses an additional amount outside the advance calculation, we will communicate with the wholesale buyer regarding the shipment.

9. Wholesale Terms

Wholesale applications, order minimums, pricing, payment arrangements, shipping responsibilities, customs charges, and other wholesale conditions are also governed by our Wholesale Terms & Conditions and any quotation or invoice issued for the specific order.

10. Orders Outside the United States

Our primary retail market is the United States.

Retail or wholesale orders to destinations outside the United States may be accepted on a case-by-case basis.

For orders shipped outside the United States, shipping costs and applicable customs duties, import taxes, tariffs, brokerage fees, and other destination-country charges are the responsibility of the buyer unless a different arrangement is confirmed in writing before the order is finalized.

Please contact us before ordering if you would like a shipment delivered outside the United States.

11. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping address carefully before completing checkout.

If you notice an address error after placing your order, contact us as soon as possible at contact@miyawfashion.com. We will try to assist before the order is dispatched, but we cannot guarantee that an address can be changed after fulfillment has begun.

Additional shipping charges caused by an incorrect or incomplete address provided by the customer may be the customer's responsibility.

12. P.O. Boxes and Carrier Restrictions

Express carriers may have limitations when delivering to certain P.O. Boxes or other restricted addresses.

If the selected carrier cannot deliver to the address provided, we may contact you to request an alternative physical delivery address before dispatching the order.

13. Delivery Delays

Estimated delivery times begin after the order has been dispatched and tracking information has been issued.

MIYAW Fashion is not responsible for delivery delays caused by circumstances outside our reasonable control, including carrier disruptions, customs processing delays, severe weather, natural disasters, transportation interruptions, labor disruptions, government actions, or incorrect delivery information provided by the customer.

We will make reasonable efforts to assist customers with tracking and carrier-related issues when necessary.

14. Lost or Delayed Shipments

If your tracking information shows an unusual delay or you believe your package may be lost, please contact us at contact@miyawfashion.com.

We may contact the carrier and review the shipment before determining the appropriate next steps.

15. Damaged Packages or Incorrect Orders

Please inspect your order after delivery.

If your order arrives damaged, defective, or incorrect, contact us as soon as possible and include your order number and, where appropriate, photographs showing the issue.

We will review the situation and work with you on the appropriate resolution.